sT
sune T
1 reviews | Active since Mar 2014
13 Mar 2024, 18:46
Not resolving fibre problem
Vodacom@ VODACOM FIBRE So it has been 3 days of calls and promises and resetting rooters and checking cables and still no internet connection.... They escalate the matter every day and still nothing... An expert agent has been assigned and still nothing..... The back office has been added to the ticket and still....... Nothing!!! 3 days of paying for a service that I can not use.... Why is it that Vodacom or vodacom fibre can not resolve their own problem on my line..........
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
14 Mar 2024, 07:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Mar 2024, 07:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
sT
sune T's updateReviewer Update
14 Mar 2024, 15:08okay - so Vodacom phoned this morning @ 08:30.... with promises to sort out and give feedback and sooo many apologies - -- current time - 15:07 - status -- no feedback received... same story different book......
sT
sune T's update14 Mar 2024, 15:08
Reviewer Update
okay - so Vodacom phoned this morning @ 08:30.... with promises to sort out and give feedback and sooo many apologies - -- current time - 15:07 - status -- no feedback received... same story different book......
sT
sune T's updateReviewer Update
15 Mar 2024, 11:46so a follow up on the matter - - -still no internet - still paying for a service that I can not use for a week.... and still empty promises of phoning back and giving updates - How can a major service provider like Vodacom take 1 week to figure out what the problem is...... I did manage to get a technician out to my home(used a back door out of desperation) , but no thanks to Vodacom as they logged the ticket with the incorrect address!!!!! An address that I have moved from 2 years ago I'll have you know.....
sT
sune T's update15 Mar 2024, 11:46
Reviewer Update
so a follow up on the matter - - -still no internet - still paying for a service that I can not use for a week.... and still empty promises of phoning back and giving updates - How can a major service provider like Vodacom take 1 week to figure out what the problem is...... I did manage to get a technician out to my home(used a back door out of desperation) , but no thanks to Vodacom as they logged the ticket with the incorrect address!!!!! An address that I have moved from 2 years ago I'll have you know.....
sT
sune T's updateReviewer Update
15 Mar 2024, 15:25still no feedback - another phone call and once again the matter has been escalated - will received feedback within 72 hours!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
to re-cap - Monday this all started - it is Friday - still no internet connection - absolutely pathetic service from Vodacom - i truly feel like this is inexcusable service and the worst part is I'm being blocked by a call centre because there is no direct line to the 2nd line or specialist agent as they call it.....
to re-cap - Monday this all started - it is Friday - still no internet connection - absolutely pathetic service from Vodacom - i truly feel like this is inexcusable service and the worst part is I'm being blocked by a call centre because there is no direct line to the 2nd line or specialist agent as they call it.....
sT
sune T's update15 Mar 2024, 15:25
Reviewer Update
still no feedback - another phone call and once again the matter has been escalated - will received feedback within 72 hours!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
to re-cap - Monday this all started - it is Friday - still no internet connection - absolutely pathetic service from Vodacom - i truly feel like this is inexcusable service and the worst part is I'm being blocked by a call centre because there is no direct line to the 2nd line or specialist agent as they call it.....
to re-cap - Monday this all started - it is Friday - still no internet connection - absolutely pathetic service from Vodacom - i truly feel like this is inexcusable service and the worst part is I'm being blocked by a call centre because there is no direct line to the 2nd line or specialist agent as they call it.....