Not resolved!!!!

I've bought a new Sony Z5 16 days ago. Gave it in the 2nd day because the phone overheated like crazy (had a Sony before and my husband got his Z5 same day from mtn) had to wait 14days and got a new Sony. Day 2. It's overheats again. The battery doesn't last at all. My hand actually starts to burn. How is this acceptable? Now I have to give it in again and wait for another 14days for a phone that I've paid in cash. I have to pay for the screen protector everytime also ? I want my money back!! Very disappointed!! Don't want to repeat the process again!<br> Add a new Vodacom Report<br> <br> Inappropriate report?<br> SUPPLIER'S RESPONSE<br> UPDATED RESPONSE Vodacom<br> Hello CHANINE123,<br> <br> Thank you for taking the time to raise your complaint with our team. As discussed we have now resolved or addressed this issue. Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective. <br> <br> Regards,<br> <br> Good morning. Called Vodacom this morning only to hear that they have to send the fone in again. How is this acceptable? So angry and disappointed. After they promised meus that they will call me on Thuesday, they didn't!! So I did and waited for today. Not resolved! <br> <br>