Not reponding to Complaints

This is my second complaint in the last week. They did not bother to response to my previous complaint at all. Vodacom took my 1.3 gig data and R200 airtime, after they promise this won't happen. Well it did!!! I ask them from the beginning this account should be blocked when it reached R500 and still going over by thousands even after I down graded to a top-up in November 2014. I had to send an e-mail to them again and they phoned me back. He promised to put the 1gig back and pull all the recordings with my previous complaints. No response again. It is the 9th today and NO DATA (1.3gig) and NO AIRTIME (R200) . I am so frustrated. I never swear but the f-word came out many times when I spoke to these unqualified people Vodacom employs. They just do what they want and not listening to you as a customer. Please retrain your staff!!! Listen to recordings!!!!! I want my money back into my account withing 24 hours that you overcharge me. This complaint will now also go to the Consumer Protection Ombudsman.