SL
Stefan L
1 reviews | Active since Sept 2013
13 Sept 2024, 21:00
Not replacing faulty router
After reporting Fixed LTE signal problems the Vodacom technician came to our house and gave us a test router to test. After a couple of weeks testing it, there was a big difference and the signal was much better. It proves there is a problem with the router that Vodacom provided me with when I signed the contract less than 12 months ago. Now Vodashop North Cape Mall wants me to pay R2200 in for the replacement router.
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Replies (3)
Vodacom's replyOfficial
14 Sept 2024, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Sept 2024, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
SL
Stefan L's updateReviewer Update
16 Sept 2024, 11:38Vodashop Kby has phones me now and it seems we can sort out the problem. However it will take a long time.
SL
Stefan L's update16 Sept 2024, 11:38
Reviewer Update
Vodashop Kby has phones me now and it seems we can sort out the problem. However it will take a long time.
Vodacom's replyOfficial
16 Sept 2024, 12:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/09/16 at 12:18:14, you have confirmed the issue has been sorted for now.
Regards
Vodacom consumer Website Team
Best regards,
Vodacom's reply16 Sept 2024, 12:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/09/16 at 12:18:14, you have confirmed the issue has been sorted for now.
Regards
Vodacom consumer Website Team
Best regards,