JJ
Johann J

1 reviews | Active since Feb 2015

03 Feb 2015, 15:54

Not Repaired Within A Month/Replaced...

13/12/2014 Did Upgrade and received HP Tablet.<br> <br> 25/12/2014 Gave it to son's girlfriend for Xmas gift.<br> <br> 29/12/2014 On/Off button malfunctioned so I took it to the Vodacom outlet!<br> They didn't want to replace it!!!<br> And sent it away to be repaired!!!<br> <br> 24/01/2015 Went to outlet to find out why it's taking so long!<br> Apparently the Repair Centre sent it back to them saying that it wasn't a Vodacom Item!!!<br> Then it was sent to who knows where else!!!<br> <br> Since then I've been struggling to get feedback or it replaced or repaired!<br> After numerous Tweets sent by me,,, Thato phoned me today and said that they've al last Confirmed that it is a Vodacom tablet and that he has forwarded it to Vodacom's Head Office!<br> <br> It's now longer than a month and had no use of the tablet!!!<br> <br> I really think I gave them long enough time to have had it repaired!!!!<br> And seriously think that they should replace it immediately with a New one!!!!<br> <br> Thanks for your concern!!!

0
Replies (1)
Vodacom
Vodacom's reply04 Feb 2015, 10:06
Official
Hello PannasJoubert,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team