1 reviews | Active since Feb 2015
Not Repaired Within A Month/Replaced...
13/12/2014 Did Upgrade and received HP Tablet.<br> <br> 25/12/2014 Gave it to son's girlfriend for Xmas gift.<br> <br> 29/12/2014 On/Off button malfunctioned so I took it to the Vodacom outlet!<br> They didn't want to replace it!!!<br> And sent it away to be repaired!!!<br> <br> 24/01/2015 Went to outlet to find out why it's taking so long!<br> Apparently the Repair Centre sent it back to them saying that it wasn't a Vodacom Item!!!<br> Then it was sent to who knows where else!!!<br> <br> Since then I've been struggling to get feedback or it replaced or repaired!<br> After numerous Tweets sent by me,,, Thato phoned me today and said that they've al last Confirmed that it is a Vodacom tablet and that he has forwarded it to Vodacom's Head Office!<br> <br> It's now longer than a month and had no use of the tablet!!!<br> <br> I really think I gave them long enough time to have had it repaired!!!!<br> And seriously think that they should replace it immediately with a New one!!!!<br> <br> Thanks for your concern!!!
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
