Not reliable

I had fibre through vodacom for 4 years,i had requested for relocation and i was told it will be done in 14 days after 14 days i called back and gues wat the request was cancelled.had to do it again. I asked who will be paying for time the fibre was not used they said i must pay. wen i was waitng for relocation without internet. Am getting messages saying the installation is done but nothing ever happen.but still expect me to pay never