AB
Ansia B
1 reviews | Active since Oct 2017
05 Aug 2024, 12:58
Not releasing the fibre line
I am hoping that leaving a review here get me results. I cancelled my fiber with Vodacom on the 26th of June. Vodacom cancelled my internet and confirmed everything is sorted but they are not releasing the line, no one seems to know what the issue is or how to resolve it. I am unable to connect with a new service provider untill this is done. Is there anyone in Vodacom that still knows how to get stuff done that can assist me. I'm so tired of struggling with this company.
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Replies (2)
Vodacom's replyOfficial
05 Aug 2024, 14:30 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Aug 2024, 14:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AB
Ansia B's updateReviewer Update
06 Aug 2024, 04:16Another day still nothing, I've phoned and emailed again no one seems able to do their job. I want my line released or reasons for your inability to do so. No one phones back as promised when calling call centre.
AB
Ansia B's update06 Aug 2024, 04:16
Reviewer Update
Another day still nothing, I've phoned and emailed again no one seems able to do their job. I want my line released or reasons for your inability to do so. No one phones back as promised when calling call centre.