not releasing number for porting
<p>I've been trying to port my number since November 2016 - contract ended July 2016 - no luck. Always an excuse. Phone ********** - holding on for 24:40 minutes before they answered - after answering the phone and hearing my issue - they put the phone down - twice this happened.</p> <p> </p> <p>The problem is that this number is and EMERGENCY number used by MEDICLINIC in theatre, thus they can't contact the on-call person at the moment!!!! This is serious and all due to Vodacom not addressing the issue.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
A consultant did phone me, promised it would be resolved within 24 hours - NOTHING. VODACOM still not release the number - it is still on contract status, thus can't port.
Phone ********** again - gave me anew number ********** - BUT ONE NEED AN ACCESS CODE here......
You want me to save lifes in hospital but no one can phone me....Please know for sure I will movve all my contracts from Vodacom as soon as possible......
A consultant did phone me, promised it would be resolved within 24 hours - NOTHING. VODACOM still not release the number - it is still on contract status, thus can't port.
Phone ********** again - gave me anew number ********** - BUT ONE NEED AN ACCESS CODE here......
You want me to save lifes in hospital but no one can phone me....Please know for sure I will movve all my contracts from Vodacom as soon as possible......
Good Day Mr Elzare Van Rooyen
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mr Elzare Van Rooyen
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support