NOT REGISTERED ON THE NETWORK

On Saturday Jan I went to SouthGate Vodacom store to have a sim swap done. Was advised by Sibonisiwe that the sim would take 4 hours to activate. Unfortunately this never happen. Sunday the 24 I went back to the store and advised her that the sim is not activated. After checking their system they said my phone is the issue, when I made them put the sim in one of their phones the error stated NO SIM. Once again I was told it will take an hour to be sorted. I was promised a call back but ended up calling to let them no there is no change. the last I heard from Sibonisiwe.I then called the Call centre this evening at 7:21 (25 Jan 2016) advising Amahgele that my sim is not registered on the network. with no success she pretended not to hear me and cut the call. The second call back I spoke to a Portia who transferred the call immediately. Then I got Monica who also could not hear me conveniently and cut the call. No call back just a sms with the reference A2-1IIV-9NRXM. With the situation with network providers you would expect better service to keep their customers instead we treated like ****. I had my no *** since 1998 and they cannot do a sim swap. PATHETIC SERVICE!!!