JvdW
Jaco van der Westhuizen
1 reviews | Active since Jan 2014
19 Jul 2023, 17:30
Not recieving my order!!!
Made a purchase online for Hauwei Watch GT. Received sms that say I will be refunded because it is out of stock. Funny thing is my friend who orderd after me received his watch. So I want to know from Vodacom how do they choose who get the product and who not. It is absolute absurd!! I orderd 2 as 1 is for my daughters birthday. But I can see there is so many complaints about vodacom so I do not even think this will be resolved. My order number is: ***
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Replies (2)
Vodacom's replyOfficial
20 Jul 2023, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jul 2023, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
JvdW
Jaco van der Westhuizen's updateReviewer Update
20 Jul 2023, 14:33Or you could have said. "Dear Sir, kindly note that we are out of stock, BUT to satisfy you as one of our loyal clients we will order new stock and will send it to you asap."
But no, it is easier just to pull up your shoulders and appologize. No why should we go the extra mile for our clients we pay us every ****ing month. I will take this matter further to the ombudsman.
Thank you for your poor service we as you costumers applaud!!!
But no, it is easier just to pull up your shoulders and appologize. No why should we go the extra mile for our clients we pay us every ****ing month. I will take this matter further to the ombudsman.
Thank you for your poor service we as you costumers applaud!!!
JvdW
Jaco van der Westhuizen's update20 Jul 2023, 14:33
Reviewer Update
Or you could have said. "Dear Sir, kindly note that we are out of stock, BUT to satisfy you as one of our loyal clients we will order new stock and will send it to you asap."
But no, it is easier just to pull up your shoulders and appologize. No why should we go the extra mile for our clients we pay us every ****ing month. I will take this matter further to the ombudsman.
Thank you for your poor service we as you costumers applaud!!!
But no, it is easier just to pull up your shoulders and appologize. No why should we go the extra mile for our clients we pay us every ****ing month. I will take this matter further to the ombudsman.
Thank you for your poor service we as you costumers applaud!!!