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ED
Ernest D

1 reviews | Active since Dec 2017

08 Oct 2018, 13:23

Not Recieved

I upgrade my Cellphone contract and a Super Rugby Jersey was part of the upgrade, I have been following up forever. No one seems to take responsibility.

From: Ernest Dunhin ********** Sent: Monday, 17 July 2017 1:46 PM To: ********** Cc: 'Elaine Pretorius (VD)' ********** Subject: RE: Super Rugby Jersey

1. Contract quotation for the number in question: ********** 1 2. The jersey you would like :Blue Bulls the Light blue one 3. The day time delivery address: 766 Tiervis Street, Garsfontein , 0041 4. Size: Medium 5. Male or female : Female

0
Replies (3)
Vodacom
Vodacom's reply08 Oct 2018, 14:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

ED
Ernest D's update22 Nov 2018, 18:17
Reviewer Update
So today I get a reply from Vodacom, just to tell me to contact RugbyRetail (the company they outsourced the promotion to) on a email address that has been return to sender since June 2018. This promotion was with Vodacom, I signed a contract with Vodacom , I paid Vodacom, Vodacom needs to sort this out not me. From: ********** ********** Sent: Thursday, 22 November 2018 5:37 PM To: Ernest Dunhin ********** Subject: RE: EC-1KSK-271HLX RE: Hello Peter: Dear Ernest I trust this email finds you well. Please accept my sincere apologies for the delay. Feedback has been received and we were informed that you'll need to email ********** as they are best equipped to assist with this matter. Once again, I'd like to apologize for the delay. Regards Consumer Website Team
ED
Ernest D's update05 Jan 2019, 13:46
Reviewer Update
Still no resolution, pathetic