LJ
Leonard J

1 reviews | Active since Feb 2020

23 Jan 2023, 18:29

Not Receiving What I Agreed On.

I am very unhappy about Vodacom.

I upgraded to a deal which was 2x Lenovo M10 tablets. I asked the lady about the tablets and the price per month a couple of times. When the tablets arrived and I opened the box, I saw it was Two Lenovo M8 tablets. I called the call center as the courier guy instructed and they said that the system show 2x M8 TABLETS after I asked the lady about the tablets (M10). The call center said that she will lodge a complaint and they will listen to the tape on what we discussed and come back to me within 72 hours. Its been a week and I still didn't hear anything from Vodacom. I received an invoice of R999 for payment end of February and then payments of R640 thereafter. The tablet deal I agreed on was around R460/R480 per month. I Am very upset and totally not satisfied with the product I received.

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Replies (1)
Vodacom
Vodacom's reply24 Jan 2023, 07:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team