DK
Deidre K

1 reviews | Active since Feb 2019

13 Feb 2019, 11:58

Not receiving the promised device on contract advertised

I do not understand how Vodacom advertises and offers deals when they can not fulfil the stock commitment. I took out a contract 3 weeks ago and was given a handset, the smar****ch I was told however they do not keep stock in store, they must order, the lady checked and said there is stock and it will be delivered on Tuesday (I took out the contract on Friday prior). 3 weeks have passed only to be told over an over Vodacom does not have stock. TNo idea when they will even get stock. I find it very hard to believe that a large organisation can not give visibility of stock and does not have stock when promotions are run in stores. I don't know where the issue is but I am a consumer stuck between Vodacom and a Vodacom Store with no resolution in site! #Vodacom

0
Replies (2)
Vodacom
Vodacom's reply13 Feb 2019, 12:16
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DK
Deidre K's update15 Feb 2019, 15:57
Reviewer Update
A very big thank you for resolving this frustrating issue #VodacomHappyCustomer #Vodacom