NOT RECEIVING STATEMENTS

i am a customers for 20 odd years. I have always received my invoices and statements via e-mail until May 2015. Since then I have been phone the call centres [which takes so much time out of my schedule] to try and resolve the matter. I am still not receiving my statements - but get phone calls about my arrears. I cannot pay if I don't know what I owe.<br> <br> Please get a competent person to send me my statements via my e-mail address on record.