Not Receiving Statements

From October 2017 I stopped receiving statements from Vodacom and I started receiving it via SMS. I phoned Vodacom in 2017 and explained that I cannot open the statements on my phone. My query was diverted to the back office. After a while, my ticket at the back office was closed without any representative contacting me and my issue was not resolved. In January 2018 I had to phone Vodacom again. I was then explained that Vodacom no longer sends out statements. I am very cross about this as I need the statements for a specific reason. None of this was ever communicated to me by Vodacom. The level of services at Vodacom have deteriorated significantly and I no longer see any reason why I need to pay these high data charges for this terrible network!