VN
Veenadayalan N
1 reviews | Active since Apr 2012
29 Jun 2022, 06:26
NOT RECEIVING SMS MESSAGE
I have contacted customer service and they cannot resolve my issue. I was told to go to a walk in branch and 2 weeks now my issues is still not resolved. My issue is that my SMS MESSAGE IS NOT RECEIVING MESSAGE, HOWEVER I CAN STILL SEND OUT MESSAGE.??????? I tried to put my sim in another device in front of the branch consultant and still no SMS MESSAGE. The consultant also checked and changed settings and still no SMS MESSAGE. IT IS ONE MONTH THAT I AM SITTING WITH THIS ISSUE???? MONDAY 27 JUNE 2022 WHILE AT THE BRANCH ANOTHER CUSTOMER WALKS IN WITH THE SAME ISSUE??? VODACOM THIS IS A TECHNICAL ISSUE AND PLEASE GET SOMEONE THAT KNOWS HOW TO RESOLVE THIS PROBLEM... THANK YOU MR NAIDOO ***
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Jun 2022, 07:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jun 2022, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jun 2022, 15:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you are now able to receive an SMS. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Jun 2022, 15:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you are now able to receive an SMS. Regards Consumer Website Team
Best regards,