TE
TJ E

1 reviews | Active since Feb 2010

04 Apr 2017, 22:51

Not receiving remaining data SMS notifications

<p>What a perfect way to squeeze some extra money out of your customers.</p> <p>Vodacom has now caused unplanned use of about R100 to R150 of my airtime as they did not send me a sms notification as they state they are supposed to do on their website :<br /><br /></p> <p>http://www.vodacom.co.za/vodacom/services/data/concerned-about-your-data-usage</p> <p> </p> <p>Please advise a way foreward to get my airtime refunded ???</p>

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2017, 06:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,