1 reviews | Active since Jan 2016
Not receiving OTPs since porting from MTN to Vodacom
<p>I ported from MTN to Vodacom yesterday and I can make/recieve calls, use Internet and recieve SMSs from vodacom numbers. The issue is that I cant recieve OTPs (Whatsapp, FNB). I have seen some posts and the issue seems to be with routing tables? Please can you help me out?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I was not contacted by anyone from vodacom, but I managed to get the issue resolved thanks to Warren in the Vodacom Loyalty Department.
If anyone is having the same issue, this is how we resolved it;
1. Contact the Vodacom Porting department **********
2. Ask to speak to Warren, He is the only vodacom employee that can help you.
3. Vodacom needs to raise an issue with MTN.
4. MTN will need to refresh their routing tables.
It takes about 5 working days to get sorted.
I was not contacted by anyone from vodacom, but I managed to get the issue resolved thanks to Warren in the Vodacom Loyalty Department.
If anyone is having the same issue, this is how we resolved it;
1. Contact the Vodacom Porting department **********
2. Ask to speak to Warren, He is the only vodacom employee that can help you.
3. Vodacom needs to raise an issue with MTN.
4. MTN will need to refresh their routing tables.
It takes about 5 working days to get sorted.