CS
Caspar S
1 reviews | Active since Apr 2012
02 Dec 2024, 07:48
Not receiving OTPs
(Vodacom provide no easy way to receive support expect to chat to that stupid Tobi robot, therefore I have to post my request publicly here on Hellopeter)
Problem:
I do not receiving the new VodaPay app OTPs. Previously a Vodacom technician contacted me and my account was linked to a prepaid SIM which had expired. He supposedly set my primary SIM to my Vodacom contract, however at that time I could not test because the SIM was in my router at home while I was out of town. Now I am with the router, but I still do not receive OTPs. Please re-investigate if the first technician linked the correct SIM.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Dec 2024, 12:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2024, 12:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CS
Caspar S's updateReviewer Update
13 Dec 2024, 08:04I want to publicly thank Dean for his effort to assist me with this matter. It took quite a few lengthy phone calls to get the matter resolved where Dean had to go back and forth between his colleagues but at the end we found a solution.
CS
Caspar S's update13 Dec 2024, 08:04
Reviewer Update
I want to publicly thank Dean for his effort to assist me with this matter. It took quite a few lengthy phone calls to get the matter resolved where Dean had to go back and forth between his colleagues but at the end we found a solution.