Not Receiving my Contract airtime for 4 months

I have 2 phones on contract with Vodacom and since 1st May to date i have not being receiving my monthly airtime for both my numbers ********** 342 and ********** . I have called numerously and i always get my call forwarded to call centre department whom end up dropping my call with no resolution. I then decided to go physically to store in Umhlanga. on 22nd July 2017; I went to customer service in Umhlanga - Service centre for assistance who advised that i need to call customer care and they cant help me, i elaborated that i have done with no resolution. On the 9th of August i went to LA LUCIA MALL Shop 108 Durban North to pay my account and logged a complaint to technical about my problem of not receiving airtime for the 4th month, who advised me that they have logged the call and i will receive a call from call centre to follow up and sms with a reference number for the call which i DID NOT. I made a call AGAIN on the 13th August 2017. and i got the reference number : 1- ********** ********** and further complained of not receiving the the call from Vodacom.

The lady assured me that the call has been logged and someone will call me during the week and give me progress of this complaint as it is under investigation and to be closed in OCTOBER. I HAVE NOT RECIEVED THAT CALL FROM VODACOM TO DATE TO GIVE ME UPDATE ON THIS MATTER. IT is clear that i would not be waisting my efforts so much lodging this complaint if i was receiving my airtime, i have been paying my account on time. VODACOM you are very quick to call when once misses their payment even by a day however in resolving queries you are pathetic. I would like to know when am i expected to get my airtime for four months to date as my account is up to date and i fail to understand what type of investigation takes this long as it should reflect in your records of the airtime you have credited to both my Phone numbers to date. How can the investigation be planned to resolved by end of October.... what do u expect me to do in mean time??

I demand you credit ALL my AIRTIME for all the 4 months. If this is not done by end of this month 25th August you will be hearing from my lawyers. Which i have records of all your"Recorded calls for all efforts i have made to resolve this issue"

regards

Motebang Phelane ********** 486