HM
Hendrik M

1 reviews | Active since Sept 2016

23 Sept 2016, 19:27

not receiving Incomming calls first time

<p>After about 20 calls to Vodacom customer care line my and my wife's Iphones still does not recive incomming calls first time. i end up with a bunch of misssed calls which did not ring and it costs me a lot of money to phon back everytime. This problem started uccuring in february this year. Vodacom resets my account on their side and then for a few days it works. After that the old problem comes back again.</p> <p> </p> <p>I went to Jacaranda Vodacom and they had the account reset. that worked for afew hourts that time. Hattfiels Vodacom technical support and they gave me a solution that lasted about 2 weeks.</p> <p> </p> <p>In 8 months vodacom could not resove the problem.</p> <p> </p> <p>Hendrik</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply24 Sept 2016, 07:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Sept 2016, 07:54
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites