nB
natasha B
1 reviews | Active since Dec 2017
22 Jun 2022, 15:01
NOT RECEIVING DATA AS PROMISED/BILLED INCORRECTLY
Good day
Maybe I will get feedback now. When I upgraded my cell contract in Oct 2021 I was promised a 50gb day. 40 gb nite and 10 gb streaming package for R199.00. I did confirm this about 4 times with the consultant.... I don't get the data as promised and Vodacom bills me as they see fit. If they respond to my mails they don't listen to what I have to say and I'M THE ONE THAT IS WRONG - I requested the copies of the recordings - STILL waiting for feedback -They don't respond anymore! WORST EXPERIENCE EVER!
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Replies (2)
Vodacom's replyOfficial
23 Jun 2022, 08:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jun 2022, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Jun 2022, 16:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please be advised that we have escalated your query to the relevant team. Based on the feedback provided the team has confirmed they made contact with you and busy assisting with your query.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply28 Jun 2022, 16:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please be advised that we have escalated your query to the relevant team. Based on the feedback provided the team has confirmed they made contact with you and busy assisting with your query.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,