WW
WireFree W
1 reviews | Active since Apr 2010
24 Jul 2020, 21:11
Not receiving calls and unable to log a customer service request.
I ported to Vodacom last week. Now when someone calls me from Cell C, they hear a message "The number you called does not exist." When I call 135 I am unable to get to a customer care agent. The Vodacom website does not allow someone to log support tickets as well. I went to a Vodacom store yesterday and the guy said it would be fixed in 24 hours. It is still not fixed.
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Replies (2)
Vodacom's replyOfficial
25 Jul 2020, 12:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jul 2020, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WW
WireFree W's updateReviewer Update
29 Jul 2020, 13:30No-one has contacted me as yet from Vodacom. I am still unable to receive calls from Cell C.
WW
WireFree W's update29 Jul 2020, 13:30
Reviewer Update
No-one has contacted me as yet from Vodacom. I am still unable to receive calls from Cell C.