Not receiving bills&devices not working March 2015

<br> In march I paid up my areas to Vodacom and promised to unblock the modern and the phone to this day the modern and phone are still not working. I also don't receive the bills or access the on-line balance since the equipment is not working. I called customer services many times they kept on saying there was an error with the devices until in august I went to one of Vodacom store the technicians said it was faulty but when I book it in the admin officer picked it up that they are still blocked since last year. They said I should call customer services again. Since then I was told I will receive the forms to fill so that they can unblock with an hour. Still today still waiting for forms. I had to go to the Bank to reverse the stop order Vodacom made. I can pay the debts I know as soon as they give a bill will take it from there. I am very disappointed more that I love this company. Every month Vodacom receive payment from my bank account but I am still not satisfied hence I will reverse the transaction again should they deduct money<br> <br>