1 reviews | Active since Jun 2012
not receiving all products requested
i did upgrade on September 2015. on my package i requested Huawei P8 and Smar****ch. on arrival i received the only and i was told that will receive the watch they out of stock. after three weeks i received watch (Zefit) when trying to connect it with phone i struggled, i took back watch to the vodashop for assistance but they failed. i was told to return the Zefit watch and i was given another 1, but still not connecting to the phone. on the same day of my second visit to the store the Rep from Huawei came to store to deliver st**** and he told them that the Zeft is not Huawei product and i must be given the correct accessory which Talk band 2. Mike didn't even entertain my case he was busy chatting with friends while i waited for long time in the store from 13:30 to 16:45.<br> <br> they said to me that they'll see what to do, i went back to store yesterday 18 Nov 15 ( after 2 weeks) but still i was told that they don't have solution on how to connect the Zefit watch to the phone. Mike said to me i must give him some time to get solution and i should check him next week. so i must for goods on the other hand i don't enjoy the benefits of the service.
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
