Not reading properly

Ok first off I need to state that my issue was resolved in-store prior to my e-mail exchange with the two I have listed as responsible. The issue was that Vodacom had twice declined my application for a sim-only contract. The first time I assumed it was because I had recently app**** at MTN as well, but now a few months later that should not have had an effect, but I was again declined. After calling multiple numbers to find out the status of my application, I was informed it was declined, but that the person who took my application would contact me. <br> <br> Frustrated, however, I e-mailed Vodacom basically stating the above and that I have a very good credit rating (I checked with TransUnion) so I can't understand why I'm getting declined. Megan then responded waaay after it was sorted out (so she probably never even checked my record on her side) and that it was confirmed that the fault was on VC's side. She explained they do a credit check with each application (which they did not do when I app**** in April according to my report) and that I should call after-sales for any other enquiries. This did not answer my initial question and it angered me that she assumed my rating was poor.