DM
Dasen M

1 reviews | Active since Jul 2016

10 Jan 2018, 07:54

Not Providing what was Agreed

I upgraded my contract in Dec 2017 and was promised that I would receive 10Gb of data every month. Come 01 Jan 2018 when my new package comes into effect i am told that this data was a once of promotion. I cannot accfept this as i queried this distinctly with the consultant when taking out the upgrade. Did a follow up on the 3 Jan 2018 with them and i still have not had any feedback, vodacom are unable to communicate internally with their different departments so what are the chances of consumers being able to. Not letting this go! Disappointed again in Vodacom!

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Replies (1)
Vodacom
Vodacom's reply10 Jan 2018, 07:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team