Not providing good service

<p>I upgraded my contract from open to top up when i took my new phone and was told by the store that it would be changed and implemented on the 1 November 2016.</p> <p> </p> <p>On the 31 October 2016 all outgoing services were disabled and I was only able to receive incoming services. I contacted your call centre and it was confirmed that this was due to the change taking effect and i remained patient. The service was restored on the morning of 1 November and i was able to use the inbound and outbound service again. That was until around 20H00 on the 1 November when once again i was only limited to inbound service AGAIN!</p> <p> </p> <p>I contacted your call centre on 2 November and explained my issue again and my query was logged to a support specialist (Ref 1- ********** 4719) and I was told I would be sorted out within 48 hours and that someone would follow up with me within that time.</p> <p> </p> <p>On the 48th hour, 4 November, after receiving NO FEEDBACK i again made the effort to call the call centre and spoke to Cindy in support after holding for 50 minutes. She advised me that my issue had not yet been seen to and she said that she would send a follow up mail to the person handling my query. She also told me that they do not work weekends and that it will be sorted out on 7 November and I said that it was unacceptable.</p> <p> </p> <p>I politely requested feedback by 17H00 on 4 November as to what the issue or hold up was; Today is 7 November and I have neither service nor have i received any feedback - THIS IS TOTALLY UNACCEPTABLE!</p>