Not progress only regress

The tower by me is of again, i was promised a refund on the 16th of the previous by the network team. they dont communicate nor can the the normal service on 082 135 communicate with them accept for a update. They can only escalate. With how many times it has been escalated it must probably be in on the milk cartons of the shareholders. I swear getting a VISA to go abroad is easier than getting this sorted. I want two months refund - if the network team does not agree then they can phone me so i can get an ETA