Not process Upgrade due to no LTE service but vodacom map cover it

Hi, i want to upgrade and done all the paper work as requested. i want the Smart business plan vodacom has on offer. LTE service at my work and the home is covered by vodacom as per the web site map. but they can not process the order coz of there is no "coverage" suddenly. upgrade was emailed and sent on the 15 Jan 2019 to a sales consultant, and now its 4 Feb 2019. i still don't have a phone or anything. This package is costing me R2,3K a month and this is the type service one gets. i have 5 business contract all running the same value.

please could some one at vodacom make a call