Not poor and Not good-Just avarage

I reported that my phone auto-refill data even when I do not need data and the option for me to unsubscribe is not working. I always get an error that says An error has occurred, please try again later. This has been happening since the beginning of Jan and I have been trying o=to cancel on my own till I gave up and Reported the issue with Vodacom on Facebook on the 29th of October. They responded and promised to assist but never did until I write again on the 18th November again and later on I got a call from a gentleman called *Janyd* Not sure of the name spelling though. He was very patient, understanding and calm. He fulfilled his promise of refunding me all airtime that was deducted during Data Auto-Refill and log a ticket with the technician on the backend to stop the auto-refill. He kept his word and airtime of R51 was loaded on my account. He also advised that as soon as my issue is resolved he will look on my account and refund accordingly as auto-refill is still deducting airtime on my account. my refer is A2-FR3U-WKMZD and thanks to the gentleman who called me yesterday, he is an asset and can save Vodacom great deal when it comes to the complaint. #BlackFriday