Not performing as promise

My line was blocked due to late payment... i made new arrangements... and pay the amount over that was requested to unblock my line...

That was before 14:00 today..... i was told it would take 2 to 4 hrs.....

I have been on the line with about 6 different consultants in 3 departments every time i getting a new story....

I have been a client from 1998 and if this was not a new contract i would cancel it on the spot

If they can treat a long standing client this way... how will they treat new clients