1 reviews | Active since Jun 2015
Not our problem attitude
I upgraded my contract in March 2018. On the old contract there was insurance on my device. The insurance was not carried over and now I am in the lurch. I have no documentation stating the insurance was not carried over. I am bitterly upset as well as disgusted as a "we cannot help you" attitude is being adopted. I never instructed that the insurance to be inactive.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,