MK
Martin K

1 reviews | Active since Jan 2016

02 Feb 2017, 20:35

Not opening accounts with adult restriction after being in Vodacom shop 3 times with ID book.

<p>I have been three times to Vodacom's shop in The Grove with my ID book to open up my Vodacom Adult restriction accounts. I saw 3 different people from between 2 Jan 2017 and 14th Jan 2017. Even with having reference numbers, this is till not being done.</p> <p>I am cannot believe that Vodacom cannot reverse what I had asked them to close in last year. After I had them closed, I discovered that some media websites were blocked and I want to have the block thus removed. I still have 3 accounts that are still "closed". The people ay Customercare says that I must go into the shop, then when you go to the Vodacom shop say, you get told "it is a new program" and the last time they had a ref generated INC ********** 88340 and was told it would take 7 days and I could phone the number I got ********** , I was still not helped.</p> <p>I am now tired of bad service with Vodacom. Must I cancel all of my Vodacom contracts and numbers to move to a different service provider as Vodacom is not able to assist me ?</p>

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Replies (2)
Vodacom
Vodacom's reply03 Feb 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Feb 2017, 10:34
Official

As per telephonic discussion,feedback provided.