1 reviews | Active since Jan 2016
Not opening accounts with adult restriction after being in Vodacom shop 3 times with ID book.
<p>I have been three times to Vodacom's shop in The Grove with my ID book to open up my Vodacom Adult restriction accounts. I saw 3 different people from between 2 Jan 2017 and 14th Jan 2017. Even with having reference numbers, this is till not being done.</p> <p>I am cannot believe that Vodacom cannot reverse what I had asked them to close in last year. After I had them closed, I discovered that some media websites were blocked and I want to have the block thus removed. I still have 3 accounts that are still "closed". The people ay Customercare says that I must go into the shop, then when you go to the Vodacom shop say, you get told "it is a new program" and the last time they had a ref generated INC ********** 88340 and was told it would take 7 days and I could phone the number I got ********** , I was still not helped.</p> <p>I am now tired of bad service with Vodacom. Must I cancel all of my Vodacom contracts and numbers to move to a different service provider as Vodacom is not able to assist me ?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
As per telephonic discussion,feedback provided.
