Not only shoddy service, lack of response too.

I am officially at a loss with yourselves vodacom. Not only have you gladly debited my account for insurance purposes, you have declined my claim based on terms that were not disclosed to myself, nor did you send me the terms and conditions. I logged a comp on the 27 Sep 2020, 17:15 and received what appeared to be an auto-response advising that I would be contacted by yourselves, to date, ABSOLUTELY NOTHING!!!!!!!!!!!!! This matter has now been referred to the Ombud, and trust that you will have the dignity to at least pay back all my premiums!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1