1 reviews | Active since Jun 2019
Not only poor service, but slow response to resolving the complaint
After having complained on Hello Peter to Vodacom now more than 2 weeks back - Ref:A2-FIOT-23NTL, I am very surprised to see that after receiving 17 sms, this complaint is still not resolved. I find it hard to imagine that it can be so difficult to simply cancel the contract and move it to prepaid as suggested by Vodacom after they admitted that they have a problem in this area and that the only way to improve the service is to plant a distribution pole in the neighbourhood, sometime in the future, perhaps 2020 or 2021.
I would have hoped that a "top" business like Vodacom would be more efficient in handling matters such as this one or offering other solutions to address our very poor service that we are experiencing.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicate that your account is managed by Vodacom Business. Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicate that your account is managed by Vodacom Business. Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team