RG
Riaan G

1 reviews | Active since May 2015

10 May 2015, 09:20

Not one came back to me.

Hi to all... This is a contract that I took out for my son that is in school... This was an old Nashua mobile contract that was migrated to Vodacom by Nashua and Vodacom... So what happened was I received a sms from Vodacom in November 2014 to inform me of the migration... In December of 2014 Vodacom did not send me details of knew account number for this account... Then I called \111"customer care to find out how I must make my payments to this account... The Vodacom consultant told me that I must pay the account just the way I am doing at that time so I did... In January 2015 my son's phone got cut off... I called \""111\"" again to find out that I am 2 months in arrears because I was paying in to the wrong account that was the Nashua account and not the their account"

0
Replies (1)
Vodacom
Vodacom's reply14 May 2015, 12:03
Official
Hello riaangerber,

As per our conversation,your query is now resolved.