Not my problem attitude, no tracking

horrible service. We made a purchase through vodacom vodabucks rewards last weekend. This morning get a call from RAM but no one speaks in the background, same if we call back the number. Call their other line, they need a waybill number to assist.

Fine call vodacom to get the waybill number, rewards department tells me they don't have tracking numbers, you can't track rewards orders only cellphones. So not how do I track the order we made? Theres a tracking option on the website? but also needs this waybill number that doesn't seem to exist....