TT
Tamara T
1 reviews | Active since Sept 2022
09 Sept 2022, 11:02
Not meeting expectation
I chose Vodacom as my isp on Vuma, but their terms and conditions is not meeting my expectations.
I have logged a report with my wifi 3 days ago. Still I have no feedback or a tec here to fix the problem.I have by now been on the phone multiple times with the call centre and everytime this just gets escalated , and I must wait for someone to pick up the job card … 3 days!!
I have meetings online with clients?
If Vodacom does not resolve this today, I have no option as to look for another service provider
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Replies (2)
Vodacom's replyOfficial
09 Sept 2022, 12:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Best regards,
Vodacom's reply09 Sept 2022, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Best regards,
Vodacom's replyOfficial
12 Sept 2022, 10:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect the fibre line is back up. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Sept 2022, 10:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect the fibre line is back up. Regards Consumer Website Team
Best regards,