KB
Kobus B

1 reviews | Active since Nov 2019

07 Sept 2020, 12:53

Not making this customer smile...

Well, I am still complaining as per my previous review as the issue has not been resolved, yet! Since a Vodacom salesperson never called me back as promised by the on-line representative, I went to the Vodacom shop in Kolonnade to have them sort it out f2f. The consultant who helped me was very helpful even after we battled for more than 90 minutes to get some joy from Vodacom. We have finally app**** for my new contract, but after one week, nothing has happened. How long does it take to open a new contract??!! Oh yeah, after posting my unhappiness on Hellopeter, it took Vodacom 3 days to call me to find out what I am unhappy about... And in the meantime, I still have to buy airtime and data because I do not have a contract. Eish, Vodacom!

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Replies (1)
Vodacom
Vodacom's reply07 Sept 2020, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team