NOT MAKING ENOUGH EFFORT TO REACH A CLIENT

Vodacom give gesture of goodwill for an error on my side according to their analysis I have logged a call with Vodacom with Vodacom Ref 1- ********** ********** and 1- ********** ********** , the complaint was of this nature. A week before i contacted Vodacom to log a call based on the following: 1. i purchased on that day, for my number airtime, unaware when i want to use my phone, the airtime was gone. I have to use a gate with mobile access, where i had to load again airtime. The next morning when i left the complex, i still had airtime, when i got to work all the airtime was gone and i wasn't on the phone. I phoned Vodacom to log a complaint, the person who assisted me, hang up before i could rate the call. I call back again and said i want to rate the call, the new person put me through, as i was busy, i got cut off again. I call back again, ask to rate vodacom, eventually i could do the rating. Since that date of the rating no one called back.

A few days later i called again, the person apologized for all the cutting of calls and that i didn't receive a call back from Vodacom discussing my poor rating of service. I said to him i am not accepting his apology, as he is now responding on what i say this moment. The mere fact that i am a client of Vodacom for so many years, they didn't even bother to call me back, i find disturbing. He also made it clear Vodacom will not reimburse me again as i have complained about their service and was compensated generously on my account. I find this unacceptable and disturbing, that Vodacom can decide how many times a client can complain or being compensated. This gave me already an indication, Vodacom is going to come back to me with an explanation, that they have done an investigation and that the error is not with them, but with me as the client. They did just that. I have so many accounts with Vodacom, unfortunately for privacy i do not wish to disclose this information, but i have this disappearing airtime and data across all my accounts. I cant wait that my accounts reach their termination dates, because that is exactly what i plan on doing, terminate all my accounts, which all happen during this year of 2018 and one early 2019.

Vodacom has escalated this matter and came back with the following: SUNDAY 4 MARCH 2018 AT 12.30 Dear Customer, as per your ref 1- ********** 887636 please be advised that as an internet service provider vodacom only records volumes used on the network, therefore we do not have data on which websites were visited. Kindly be advised a full analysis of your account was done and the billing is completely correct, our records indicate long running sessions, some of which can be attributed to background applications running on your device. As a ONE 500MB of data. We recommend that you install a data monitoring app to help track your usage and also identify which apps are using are using most data, with these apps you will be able to see in greater detail which connections were made and you will be able to disable accordingly. Have a pleasant day further.

NB: BASED ON ABOVE I HAVE INSTALLED A SAMSUNG MONITORING DEVICE I also accepted that i lost, i have expected this outcome from Vodacom, if they have to compensate me, they will have to go back and compensate all those who lost data or airtime.

THIS IS WHERE I AM GETTING CONCERNED: Vodacom claim to be correct in their investigation, i have exceeded their blessings, they send me this message: TUESDAY 13 MARCH 2018 ********** Dear Customer with regards to the service request number 1- ********** ********** as a once off gesture of goodwill we have loaded R255 airtime to your cell phone number for VLIVE subscription services charged to your account. Please note the VLIVE subscribtions are activated/initiated from your device and sim. In future to manage VLIVE subscribtions, open internet browser and go to live.vodafone.com and select the options [3stripes] icon, Select my account, and then select my subscriptions. Have a great day further Marlon Fortuin VODACOM IS NOT MAKING ENOUGH EFFORT TO GET HOLD OF THEIR COMPLAINING CLIENTS.... I EVEN OFFERED MY OFFICE LANDLINE, WHEN THEY SAY THEY COULDNT REACH ME. LET ME MAKE THIS CLEAR, THIS IS NOT PART OF MY JOB TO SIT ON THE INTERNET AND FILE COMPLAINTS, I AM USING MY COMPANIES TIME, FROM WHICH I GET PAID AND HAVE TO PAY VODACOM LIKE CLOCK WORK MONTHLY.

Vodacom Customer care.

To show courtesy [ gesture of goodwill] after i was told full analysis shown its on my side, i feel that there is more to this than meets the eye. I want Vodacom to acknowledge they are doing things wrong and we as their customers must pay the bill that is all they interested in.

thank you Vodacom, for messing up my account, they are just following suit from all poor service providers, blame the clients