Not loading monthly airtime
So I upgraded to the S8 last year August sometime and with the upgrade I got a j5 prime with a SIM card that includes R110 airtime. Today I used the sim card and there was no airtime. This isn't the first time I had problems with Vodacom. Last month I raised a complaint with them about my airtime finishing without it being used and nobody got back to me.
If Vodacom could just please address my issue it would be great.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Sanshia
Thank you for your patience.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Dear Sanshia
Thank you for your patience.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian