Not listening

So you send me and sms saying you have resolved my issue of not receiving SMS's ! than close it as I have not responded ? Seems you cannot dealt with a client with out sending them SMS's.<br> <br> From the 25/01 I have called daily and you have escalated every time, I should be at c level by now.<br> <br> I am now being asked to bring it in to a shop , as my phone needs setting changes , I have however told uyou I have put the sim in an iphone that gets sms's and the behaviour stays the same.<br> <br> You are adamant that your network is fine , and are insisting your 20 year customer is to come into a vodacom shop to address the issue.<br> <br> as I am out of contract it may well be easier to get a new number , pity your network is the best call quality of all cellular providers in at my home and my office so calls are great but lack of sms makes life hard <br> <br> in fact so hard will have problems paying your account at the end of the month when I cant get the OTP from my bank to approve the payment to you.<br> <br> I really feel that i am being fobbed off and spend more time holding of you call line and verifying my phone number and verifying who I am than any work happening on this.