Not knowing the procedure

On Sat the 28 Nov we went into a Vodacom store to Rica and do a port on a number, the request was done and we left to wait for the sms from the other network. On Tue the 1 Dec we went back after receiving the confirmation sms and the rica and port was done. on Wed the 2 Dec I swopped the Sim card after losing network on the other network as I was told. But the port never went through and the sim got registered with another number. We called Vodacom to find out what has happened and we were told that a port cannot be done on a micro sim but on a normal sim first then a sim swop should be done. We were not told that this is the case as we dealt with 2 different people at the store and they both did not tell us this, and they were aware that we were doing it on a micro sim. We were then told that the port needs to be cancelled and the process needs to be redone, we have wasted not only our time but our money as well. This is totally ridiculous. Now Vodacom has lost a potential customer and my current network as retained me with one bad experience.