Not Keeping Your Word

<p>At the end of last month I could not reload data, on top of this my bill was double what it usually was. On the 3rd April your Customer Care Escalations emailed me stating they would rectify my invoice which I was grateful for and appreciated the service. However, to this day it has not been rectified and I received my Invoice MMS proving that it had not been changed. Surely if something is in writing from you it should be done?</p>