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FJ P

1 reviews | Active since May 2023

07 Nov 2023, 10:49

Not keeping to an agreement with migration packages

Still Waiting since last week Thursday for feedback on a query with regards to my package migration that was not activated as promised 01/11/2023. I spoke to an agent whom assisted with a number swop and she informed me that she will escelate the matter to have it investigated and possibly resolved and still no answer till now.

I was contacted to offer me the migration package on 1 of my contracts and i asked if possible if i can do the same migration package on a second contract of mine whch i was informed of will not be a problem. I was informed that both packages will take effect from 01/11/2023, but only my 1 contract received the new minutes and data, but the other 1 did not.

This is really bad customer service to not resolve a matter A.S.A.P and for no one to bother to call and make a follow up and provide feedback.

It is also more than a month later since i was promised that an agent will call me back to update my details that vodacom currently has on the system and still nothing, i refuse to call customer care as i want to speak to an agent and not be kept on the line for 15min to speak to a damn robot called Tobi

0
Replies (2)
Vodacom
Vodacom's reply07 Nov 2023, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
FP
FJ P's update09 Nov 2023, 14:07
Reviewer Update
This is really poor customer service, I received a call on Tuesday afternoon, explained my complaint and was told that unfortunately nothing can be done as migrations can only be done at the beginning of each month. Then i wait for a response to get a call this morning at 08:29 and advised the agent to call back between 12 and 13:00 as i am busy. We are at 14:05 and still they did not call back. This clearly shows the lack of interest into resolving customer complaints and maybe i should send an email again to the ceo as that seems to be the only way my complaints gets addressed with urgency.