NOT KEEP PROMISES

Good day.

I write this review in utter disappointment. Yet again Vodacom has proven to me that when it comes to customer services and PROMISES, they DO NOT DELIVER!!

For about ± 6 months, I had the arrangement with Vodacom - PROMISE TO PAY with no problems whatsoever.

Today, 5 November 2025, I noticed that my account has been SUSPENDED!! After months having the "PROMISE TO PAY" arrangement now all of a sudden they suspend my account - that AFTER I have made a payment of R1310 on 27 October 2025, and I also received an sms as proof of payment and I quote the exact sms:

"Thank you. Your Vodacom bill payment of R1310 has been successful and your account will be updated shortly"

I do not know what Vodacom mean by shortly, but from the 27th of October until 5th of November... That is 9 DAYS!! You mean to tell me that Vodacom takes 9 DAYS for them to update a payment??

I will personally see to it that Vodacom knows what pathetic service they are offering and how they treat loyal customers.

I expect that my account will unlocked sooner rather then later, otherwise I will take this to my lawyers.

I have had enough of Vodacom's excuses of what to pay...just to get a surprize that my account has been suspended....that after I made the arrangement with them.

I eagerly am waiting for Vodacom's call.

Please be advised: I am not very good at talking english so it would be highly appreciated if someone can call me who talks afrikaans or they must call me and let my son help because he ALWAYS helps me.

Thank you

Kind regards Hendrik Swanepoel