Not interested in serving customers

I am fortunate to have a son who pays for my cell phone contract with vodacom. With me being locked down in Marloth Park he renewed the contract with vodacom and sent the new phone by courier to me from Kleinmond in the Western Cape. The new phone was activated and all I had to do was to carry info from old phone over to the new phone.

On Monday 8 June 2020 I travelled to the Vodacom shop in Malelane and asked to have info transferred to my new phone. Besides the fact that I had to sit and wait for service whilst nobody else was in the shop the lady who eventually "tried" to assist me merely said that she could not help me as it was impossible to carry info over from a Huawei phone to a Samsung. And apparenyly she was going to be busy for the nexy five hours. I could not believe this..in this day and age of technology! She just drew up her shoulders and left it at that. After leaving the shop I again went back to tell her that I have a contract with vodacom and again asked if there was no way in which she could assist me, but of no avail. She called her manager and he informed me that they do not have the necessary device to do the info switch and that I would have to travel to Nelspruit for this service.

I then went to one of Vodacom's chief opponents..the young man behind the counter was somewhat surprised that the staff at vodacom shop could not help me. Without much ado he took both phones and whilst carrying on with his normal tasks, did the necessary switch between the two phones. Talk about service..and that when your contract is with an opposing firm !!

I feel that this poor service from Vodacom in Malelane should be put to notice so that future customers can be aware of such malservice.