1 reviews | Active since May 2017

03 May 2017, 21:48

Not interested in after sales bad customer services.

<p>I got a Samsung S7 as a contract for 24months fr Vodacom Century City Cape Town. Its just above 10 months in contracts it's been a problems when I call customers they can't hear me the love he keeps breaking. Its is my business contact and very bad for my company. I sent it in for check 5 times Johannesburg keep doing a upgrage ,how many upgrade can bee don't on a phone every month ,problem not solved. All the need to do do to replace a new phone ,customers come first! Please can you help in this case its holding me from business. Cell ********** 477 I am tired of their excuses all the time.,now I am getting charged for a phone that I am not using.</p> <p>Thanks</p> <p>Barbara Govender</p>

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Replies (2)
Vodacom
Vodacom's reply04 May 2017, 06:43
Official

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback.

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 May 2017, 11:18
Official

The reported instance has been escalated to our Vodacare Support Team to review and assess.

We will monitor its progress update on feedback.

Best regards

Elroy