RJ
Rowena J
1 reviews | Active since Jun 2011
11 Feb 2015, 16:14
not informing me correctly
I have a cellphone contract with vodacom. I placed a voluntary limit of R50 on my contract. To My surprise, when I received my statement this month, from a R200 month bill it went up to almost R700. I phoned vodacom and spoke Tebogo at the call centre. He told me that it is my data usage. So Told him that i have a voluntary limit on and that is normally suppose to switch my phone off. He said well vodacom can not do that. So i said that it ia not treating rhe customer fairly. How on earth is that possible that from a R200 contract im paying 700
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Replies (1)Vodacom's replyOfficial
12 Feb 2015, 06:43Hello Rowena02,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply12 Feb 2015, 06:43
Official
Hello Rowena02,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
