RJ
Rowena J

1 reviews | Active since Jun 2011

11 Feb 2015, 16:14

not informing me correctly

I have a cellphone contract with vodacom. I placed a voluntary limit of R50 on my contract. To My surprise, when I received my statement this month, from a R200 month bill it went up to almost R700. I phoned vodacom and spoke Tebogo at the call centre. He told me that it is my data usage. So Told him that i have a voluntary limit on and that is normally suppose to switch my phone off. He said well vodacom can not do that. So i said that it ia not treating rhe customer fairly. How on earth is that possible that from a R200 contract im paying 700

0
Replies (1)
Vodacom
Vodacom's reply12 Feb 2015, 06:43
Official
Hello Rowena02,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team